UPDATED DECEMBER 2024

FAQ

For any questions or assistance, feel free to email me at hello@victoriayww.art, or use the contact form.

Products

Where are your products made?

We work with suppliers in Europe and in the US to print my artwork on high-quality apparel and home decor items. The suppliers are carefully chosen to ensure premium products and ethical standards.

Eco-responsibility and sustainability is at the forefront of this tiny business, with a focus on reducing waste, using sustainable materials, and avoiding plastic packaging.

Many of our products are made from organic cotton, recycled polyester, or eco-friendly blends, and some items are even ethically produced in France. By partnering with these trusted suppliers, we ensure that every item not only showcases beautiful artwork but also aligns with our values of quality, fairness, and environmental responsibility.

Can I request framing for art prints?

We offer framing assistance for art prints upon request. Please reach out to us for details and pricing.

This is only available for Singapore orders.

Can I order custom designs?

We’re open to custom requests for certain products! Reach out to discuss your ideas and see how we can help.

Payment & Shipping

What payment methods do you accept?

We accept the majority of payment methods - Apple Pay, Google Pay, Visa, Mastercard, Shopify Payments, Paypal, Unionpay, and American Express. We are working on adding Paynow and PayLah for Singapore orders shortly! 

Do you ship internationally?

Yes, we offer international shipping! Rates and delivery times will be calculated at checkout based on your location.

Free worldwide shipping on orders above SGD $150, you’re welcome 😉✨

How long will it take to receive my order?

Accurate timelines are reflected with the shipping fees at the checkout.

In general:

For orders to France, EU + Switzerland, delivery typically takes 3–5 business days. Orders to the Rest of the World (including Singapore) usually arrive within 7–14 business days, depending on customs and shipping delays.

Returns & Exchange

Do you accept returns or exchanges?

We accept returns or exchanges for items defective/damaged on arrival. Please contact us at hello@victoriayww.art within 7 days of receiving your order, with a picture of the defective/damaged item, to arrange a resolution.

For more information on returns, check our return policy.